Commercial FAQ

Yes. Kaspa Dynamics Inc. provides on-site commercial IT support across Alberta. Most issues can be resolved during a single visit, and scheduled appointments can be coordinated to minimize disruption to your operations.

Yes. Many software, account, configuration, and troubleshooting tasks can be handled remotely. Remote support is billed at a lower rate and is often the fastest option for resolving day-to-day issues.

Generally no. We only ask that the workspace or equipment is accessible. If possible, have any relevant passwords, vendor accounts, or administrative access available so work can be completed efficiently.

Absolutely. We diagnose and resolve connectivity issues, optimize Wi-Fi coverage, configure business-grade networking equipment, and improve system performance. We can also recommend upgrades when needed.

Yes. We handle full setup and configuration for desktops, laptops, printers, scanners, VoIP phones, and other business devices. We can also assist with account creation, software installation, and workflow setup.

Yes. We support small business servers, NAS units, shared drives, and cloud-based storage solutions. We can assist with setup, permissions, backups, and ongoing maintenance.

Yes. We assist with common business tools such as Microsoft 365, Google Workspace, email platforms, collaboration tools, and industry-specific applications. We can help with setup, troubleshooting, and workflow optimization.

Yes. We provide one-time service, scheduled maintenance, and ongoing support arrangements. When ongoing support is required, we complete a straightforward service contract outlining responsibilities, rates, and response expectations.

Yes. After-hours availability can be arranged upon request, and urgent issues can be prioritized when possible. Availability may vary based on existing commitments.

You receive a proper invoice from Kaspa Dynamics Inc. Commercial clients can pay by e-transfer, debit, or credit card. All payments are processed electronically and billed through the corporation. If your business requires alternative payment methods such as EFT or cheque, please contact us to discuss options.

Yes. We provide practical, brand-neutral recommendations based on your environment, budget, and operational needs, with no sales pressure or upselling.

Yes. All work is performed with care to protect your business data. We can also provide guidance on secure configurations, access control, backups, and basic cybersecurity practices.

Yes. All work performed is covered by a 7-day workmanship warranty. If an issue arises due to the work completed, it will be corrected at no additional cost. Issues caused by user changes, third-party updates, hardware failure, or unrelated factors are billable.

We collect limited transaction information when you make a payment, such as card type and purchase history, to provide receipts and maintain accurate records. We do not collect or store personal cardholder data. You may request deletion of your transaction profile at any time.